Refund policy

Last updated: September 17, 2026

90-Day Return Window

We offer a 90-day return window starting on the day your order is delivered. To start a return, email support@aifufand.com with your order number and a short description of the reason for your request.

Return Instructions and Eligibility

Please contact us before sending a return. Unless our support team provides different written instructions, approved returns should be sent to 616 Cane Island Pkwy Ste 200, Katy, TX 77494. Used products, personal-care products, and sale or clearance items are eligible for return within the 90-day window. When a physical item is being returned, please send it back with reasonable care and include the return information provided by our support team.

Return Shipping, Damaged, or Incorrect Items

Customers are responsible for return shipping costs unless an item arrives damaged, defective, or incorrect. If there is a problem with your order, contact us promptly with your order number and clear photos when applicable so we can review the appropriate exchange or refund solution.

Refunds

After a returned item or order issue is approved, we will initiate any refund to the original payment method within 3 days. Your bank or payment provider may need additional processing time before the funds appear in your account.

Direct Exchanges

Direct exchanges are available. After an exchange is approved, our support team will arrange the replacement directly, so you do not need to place a new order. Product availability and any price difference will be confirmed before the exchange is completed; if the requested replacement is unavailable, we will offer an appropriate alternative or refund.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible. We will try to help when the order has not already been processed or shipped.

Contact

For return or exchange help, contact support@aifufand.com or +1 213-298-1244.